Below FAQ are some common questions from our clients before purchasing.
If you have other questions, please email us at email@example.com.
- General Inquiries
If you have an issue or question that requires immediate assistance, you can contact us using the contact details at the bottom of the page or on our contact us page.
If we aren’t available, drop us an email and we will get back to you as soon as possible!
- If on delivery day, no one is present to receive & sign for your order at the specified address- a new delivery day will be scheduled.
- Items in the shop are sold as is, no modifications to appearance or electricals may be made.
- Custom-made items may be made through communicating with us at Support@TiffanyLightingShop.com
- Returns may be made within 14 days of delivery date.
- Items must be returned in their original condition.
- Items must be returned in their original packaging.
- Returns are processed within 5 working days. The amount may take up to a month to reflect in your balance, depending on each individual bank’s process.
- Any modifications to the item’s appearance or electricals will void your right to return an item.
- Lightbulbs may not be returned.
- Custom-made orders may not be returned under any circumstance.
- The Store reserves the right to refuse a return request if any of the points above are not met.